Privacy Policy

Effective Date: April 7, 2025

SITC (“we,” “our,” or “us”) operates the website [www.sitc.com] (the “Service”). This Privacy Policy outlines how we collect, use, and protect your personal information when you use our Service, which includes access to our digital audits, scorecards, consultations, campaigns, and marketing solutions.

By accessing or using our Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of data:

Personal Data

When you engage with SITC services, such as downloading scorecards, requesting audits, signing up for webinars, or booking sessions with our consultants, we may collect:
   •   Full Name
   •   Email Address
   •   Phone Number
   •   Company Name & Job Title
   •   Business-related information (e.g., digital presence, audit responses)
   •   Social media or website URLs (if voluntarily submitted)

Usage Data

We automatically collect information on how users interact with our site and services, including:
   •   Browser type and version
   •   IP address
   •   Pages visited
   •   Time spent on pages
   •   Clickstream data
   •   Device information

Cookies & Tracking Technologies

We use cookies, web beacons, and tracking pixels to understand user behavior and improve our services. You can opt out by adjusting cookie settings in your browser.

2. How We Use Your Data

We use collected data to:
   •   Deliver and improve our scorecards, audits, and digital services
   •   Provide tailored marketing advice or recommendations
   •   Follow up on service inquiries and consultation bookings
   •   Analyze trends to optimize our marketing and website performance
   •   Communicate with you about updates, newsletters, and offers (you can unsubscribe anytime)

3. Legal Basis for Processing

For EU Residents (GDPR):

We process your data based on:

• Your consent

• Our legitimate business interests

• The performance of a contract (e.g., responding to your request)

For Indian Residents (DPDP 2023):

We collect and process your data only after you provide explicit consent through CTA forms.

4. Data Retention and Deletion

We retain personal information only for as long as necessary to fulfill its purpose.

If you unsubscribe or request removal, your personal data will be deleted from our systems within a reasonable timeframe.

To unsubscribe, click the link provided in our email communications or contact us at [support@sitc.com].

5. Your Rights

EU/EEA (GDPR)

You have the right to:

• Access or correct your data

• Request deletion or restrict processing

• Withdraw consent at any time

• File a complaint with your local data authority

California (CCPA/CPRA)

You have the right to:

• Know what data we collect and how we use it

• Request deletion of your personal data

• Opt out of any data sharing (we do not sell your data)

India (DPDP 2023)

You have the right to:

• Access and correct your personal data

• Withdraw consent

• Request deletion of your data after unsubscribing

• File a complaint with the Data Protection Board of India

APAC (e.g., Singapore PDPA, Australia Privacy Act)

You may request access or correction of your personal data and contact us with any privacy concerns.

6. Sharing of Information

We do not sell or rent your personal data. We may share your data with:

• Trusted third-party vendors (e.g., email, analytics, CRM tools)

• Legal or regulatory authorities as required

All third parties are required to maintain the confidentiality and security of your data.

7. International Transfers

Your information may be stored or processed in servers outside your country, including India, the EU, and the United States. We ensure that appropriate data protection measures are in place in accordance with applicable laws.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Website functionality

• Analytics and performance

• Marketing (based on user consent)

You can manage your cookie preferences via our cookie banner or your browser settings.

9. Security

We take reasonable precautions to protect your data. However, no method of electronic transmission or storage is completely secure.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or practices.

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated effective date.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India.

All disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Mumbai, India.

14. Contact Us

For any questions, concerns, or to exercise your rights, please contact us:

Email: [support@SmartITCentre.com]

Address: [Navi Mumbai]

Disclaimer:

All product names, logos, and brands are property of their respective owners. All company, product, and service names used on this website are for identification purposes only. The logos displayed on this site represent partnerships or integrations and do not imply endorsement. SITC respects all trademark and branding guidelines of the respective organizations.

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