Live Chat
Live Chat
Web based Live Chat
Presenting Live Chat Services with technology powered by TCS iON. A chat application that enables organizations to stay connected real-time with their customers and users for both lead generation and customer support. Live chat currently has the highest satisfaction levels. There are only a smaller number of customers using this method (just 24% said they have used live chat in the past year), 73% of those that have are pretty happy with their experience.
Advantages
- Live chat improves the support experience for customers.
- Live chat is a great way to connect with prospective and new customers and give them the confidence they need to use your product or spend money on your website.
- Live chat lets your agents build rapport with customers.
- Live chat is also helpful in improving the productivity of your customer service agents. While a person can only be on one phone call or reply to one email at a time, with chat they can juggle a few at once.
Features
- Channelize queries to the right teams.
- Access Live Chat on-the-go, even from your mobile device.
- Record every customer interaction.
- Send chat transcript to offline helpdesk.
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