Hosted IVR
Hosted IVR
Interactive Voice Response platform
In today’s competitive marketplace, businesses need to make sure their customers are given the best experience when dealing with them. This often involves big investments in IT infrastructure. Not all businesses can afford this. Leasing out infrastructure and services can go a long way in helping business. Our Hosted Interactive Voice Response platform can also significantly reduce the turnaround time required to setup the customer experience business process, as all the necessary infrastructure is available and ready to use.
Advantages
- Low total cost of ownership, since hardware is deployed at our data centres.
- Big savings due to no investment in IT management, use of centralised hosting and transfer of calls over the internet.
- Real-time monitoring and analyzing call traffic using our comprehensive solution.
- Ability to design your own IVR processes through our on demand, self-help IVR designer.
Features
- Integrate calls with external Text to Speech (TTS) or Automatic Speech Recognition engines such as Nuance.
- Easy integration with your existing back-end systems, including CRM, database applications through web-based APIs.
- Hosted self help process that integrates with your e-mail and query systems.
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